Flight Centre - Why I would never use them again

Aside from the fact that they claim they are the cheapest even though they are not..

I used Flight Centre Berry Square for the planning of my 15 flights on this trip. The staff are nice enough and in general really want to help, I just don't think that they have the capacity to do their job to it's fullest potential. I would HATE to be in any situation where they actually had to THINK or investigate anything to fix a problem.

My flight number and time did not match up while I was in Greece. The ticketed details were incorrect, although on the internal system they showed up as correct. They don't have internet, or don't use it (they could check the BA website to confirm the issue) because the whole concept of this was too hard for them because their system is infallible (Of course! what was I thinking).

This is not the main issue as I fixed it with the airlline after a lot of international calls (yeah, don't think I will be getting that money back) it is the attitude and investigation of Flight Centre staff that concerns me. The general tone coming back is that you are stupid, don't know how to travel, have no idea (I have only been travelling since 2 years of age, have lost count of destinations, have a father that worked for Qantas for 33 years...what would I know? Not much..)

My recommendation, pay more, get better service, if you feel like they don't know how to handle a difficult or complicated booking, walk away.

Don't even bother going to Flight Centre Berry Square unless you want to hear a whinge about how tired they are from travelling (poor dears), how complicated your booking is or that they are "confused". The golden comment when talking about changing flights, "you can change your flights overseas, just go into a store"...um 5 continents, 6 weeks...are you on drugs or just lazy?

Oh, and don't bother with Customer Relations, they aren't really interested in customer resolution or feedback on issues as I have recently found out...I got talked over and yelled at. Nice. Funniest part, my real problem was not the issue with the tickets, it was the response I received via email and the fact that an employee that I asked not to be involved in my travel details was included on the response.

And if you think I am whinging (which clearly I am) when I got a good deal (which in reality I did). My flights cost me $6100 so I think I am entitled to be a bit miffed. Yes people, that is how much it costs to travel 5 continents and then chuck in Namibia because I could not include it in the ticket.

Rant ended.